Shop With Confidence
14-day hassle-free returns and manufacturer warranty on every product.
Effective date: March 1, 2026
14-Day Returns
Return any product within 14 days of delivery.
Full Refund
Refund processed within 14 business days to original payment method.
Up to 2-Year Warranty
Manufacturer warranty covers defects in materials and workmanship.
Return Conditions
To be eligible for a return, please ensure the following conditions are met.
Eligible for Return
- Within 14 days of receiving the product
- Original condition with packaging & accessories
- RMA number obtained from support
- Sent back within 10 days of receiving RMA
- Quality issues beyond 14 days (under warranty)
Not Eligible
- Excessively worn, used, or altered items
- Intentional physical damage
- Opened filters & hygiene accessories
- Final sale / non-returnable items
- Purchased from third-party retailers
How to Claim Your Warranty
Five simple steps to get your product repaired or replaced.
Check Period
Ensure your product is still within the valid warranty period.
Gather Docs
Have your invoice, order ID, or proof of purchase ready.
Keep Product
Do not dispose of the product before contacting us.
Contact Us
Email support with your order number, model, and issue details.
Return It
Send the product with proof of purchase as instructed.
Need Help With a Return or Warranty?
Sunday – Thursday, 9:00 AM – 6:00 PM (GST)
Office 2701, 27th Floor, Addax Tower, Al Reem Island, Abu Dhabi, UAE