1. Introduction
This Privacy Policy explains how CleanAir LLC ("CleanAir", "our", "us" or "we") gathers, processes, discloses, and protects the personal information of visitors and customers. We are committed to delivering a seamless shopping experience while keeping your data safe and under your control.
This policy covers information collected when you create an account, browse, place orders, interact with our digital advertising, subscribe to newsletters, or communicate with us via email, live chat, phone, or any other electronic channel.
2. Categories of Information We Collect
Identity Data - full name, username, password hash, and date of birth where provided.
Contact & Delivery Data - email address, phone number, shipping address, emirate, and postal code.
Transaction Data - order history, product selections, cart contents, applied discount codes, and payment references. We never store full card numbers.
Device & Technical Data - IP address, browser type, operating system, screen resolution, device identifiers, and referring URLs.
Behavioural Data - pages visited, products viewed, search queries, time on site, click paths, and scroll depth.
3. How We Use Your Information
- Account creation, authentication, and profile management
- Order processing, payment verification, and delivery coordination
- Warranty registration, returns handling, and after-sales support
- Fraud detection, risk scoring, and chargeback management
- Website performance monitoring, A/B testing, and UX optimisation
- Personalised product recommendations and customer communication
4. Disclosure of Personal Data
We may share information with service providers, logistics partners, payment processors, customer support platforms, advertising partners, and regulators where required by law. Providers operate under appropriate data-processing obligations.
5. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, tax, and regulatory obligations. Inactive accounts may be archived after 24 months of no activity.
6. Security Measures
- TLS encryption for data in transit.
- Role-based access controls for employee access.
- Regular vulnerability assessments.
- Data-protection awareness training for staff.
7. Your Rights
Subject to applicable UAE data-protection legislation, you may request access, portability, rectification, erasure, restriction, objection to processing, withdrawal of consent, and marketing opt-out.
8. Contact Information
Email: [email protected]
Postal Address: Office 2701, 27th Floor, Addax Tower, Al Reem Island, Abu Dhabi, UAE